Professional House Surveys Limited (PHS) Privacy Policy

PHS is a small registered company based in Leicester and undertaking residential Surveys and Valuations.  It is a small business with two Surveyors and two support staff.   In order to function effectively, PHS needs to collect personal data (this is information, or any combination of separate pieces of information, that could be used to identify you).

We may use your personal data including your name, telephone number, postal and e-mail addresses and contact details for the purpose of carrying out our obligations arising from any contracts entered into between you and Professional House Surveys Limited.  Where possible, we collect minimal information when it is no longer required, that information will be deleted.  Our legal basis for this use is our legitimate interests, namely carrying out activities in the course of Professional House Surveys Limited business in response to customer enquiries or requests.  We may use your name, telephone number, email address and postal address to confirm the type of survey or valuation to be carried out, to check conflicts of interest, to provide you with the report you have requested from us, respond to enquiries, communicate with you in relation to those enquiries or requests and when arranging visits to any property by our staff.  Where an individual has entered into a contract with Professional House Surveys Limited or we have provided you with services, we may use your name, telephone number, email address or postal address to ask for your feedback about the services we have provided to you.

In the future, we may use cookies and other technologies to collect information when you visit our website.  Our legal basis for this use is our legitimate interests, namely evaluating and where necessary improving the quality of our service provision.   Where an individual is party to an existing contract with us or regularly enters into contracts with us for our services, we may use your name, email address, postal address or telephone number to confirm subsequent instructions to survey or value a property.  It may also be used to send details of our Complaints Procedure. 

After agreement with you, any telephone calls either to or from our team may be recorded for training, monitoring, compliance, complaint handling and security.   Our legal basis for this use is our legitimate interests, namely the administration and management of our business contracts and relationships.

We will not sell or rent your information to third parties. Information collected is retained for the professionally required time period.    We use minimal third party service providers, including Lloyds Bank, Worldpay, Sage, Land Registry, HMRC, and Proforms.    Where we are required by law, or for business needs, we will obtain information about you from third parties, but only after we have your agreement to do so.

For employment reasons or to offer products and services, other third parties may need to be contacted, with your agreement, including credit reference agencies, banks, employers, accountants and solicitors in order to obtain references, undertake identity verification and basic criminal record checks, and validate your income level and financial history. 

Our website provides links to other websites for your convenience and information. These operate independently from us and have their own privacy notices or policies, which you should review prior to use. Where linked websites are not owned or controlled by us, we are not responsible for their content or data privacy practices.

We may collect information to protect against and prevent fraud, unauthorised transactions, money laundering, tax evasion, claims, other liabilities and manage risk exposure and agent or franchise quality, integrity, compliance, vexatious complaints and security of business processes. 

You have a number of rights concerning the personal information we use. These include the right to ask us for access to a copy of your personal information we hold about you.  You can also ask us to correct or delete your personal information.   A nominal fee may be charged to help cover the costs of administration. 

Contact – Support Staff, Professional House Surveys Ltd, 62a Queens Road, Leicester, LE2 1TU